Privacy Policy

Return It ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and delivery services.

1. Information We Collect

Personal Information

• Account Information: Name, email address, phone number, password
• Address Information: Pickup and delivery addresses for return services
• Payment Information: Credit card details, billing address (processed securely through Stripe)
• Driver Information: For drivers - license information, bank account details for payments, vehicle information

Location Information

• GPS Data: Real-time location for drivers during deliveries and pickups
• Address Data: Pickup and delivery locations for service fulfillment

Usage Information

• App Usage: Features used, time spent, interaction patterns
• Device Information: Device type, operating system, app version
• Communication Data: Support messages, feedback, and service communications

2. How We Use Your Information

Service Delivery

• Process and fulfill return pickup requests
• Coordinate between customers and drivers
• Provide real-time tracking and updates
• Process payments and issue refunds

Communication

• Send service notifications via SMS and push notifications
• Provide customer support
• Send important service updates and announcements

Business Operations

• Manage driver payments and incentives
• Analyze service performance and improve our platform
• Ensure safety and security of our services
• Comply with legal and regulatory requirements

3. Information Sharing

We do not sell your personal information. We may share your information in these limited circumstances:

• Service Providers: Third-party services like Stripe (payments), Google (authentication), SMS providers
• Drivers: Necessary pickup/delivery information to complete services
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales

4. Data Security

We implement industry-standard security measures to protect your information:

• Encrypted data transmission (SSL/TLS)
• Secure payment processing via Stripe
• Regular security audits and updates
• Limited access to personal information
• Secure server infrastructure

5. Data Retention

We retain your information only as long as necessary for:

• Providing our services
• Complying with legal obligations
• Resolving disputes
• Enforcing our agreements

Typically, we retain account information for 3 years after account closure and transaction records for 7 years for tax and legal purposes.

6. Your Rights and Choices

Access and Control

• Account Access: View and update your account information anytime
• Data Deletion: Request deletion of your account and associated data
• Marketing Opt-out: Unsubscribe from promotional communications
• Location Settings: Control location sharing in your device settings

Notification Preferences

• Manage push notification preferences in the app
• Opt-out of SMS notifications (may affect service delivery)
• Update communication preferences in your account settings

7. Third-Party Services

Our app integrates with third-party services:

• Stripe: Payment processing (governed by Stripe's privacy policy)
• Google Services: Authentication and mapping (governed by Google's privacy policy)
• SMS Providers: Delivery notifications

These services have their own privacy policies, and we encourage you to review them.

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. International Users

Our services are primarily designed for users in the United States. If you access our services from outside the US, your information may be transferred to and processed in the United States, where privacy laws may differ from your jurisdiction.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through:

• App notifications
• Email notifications
• Updates to this page with a new "Last Updated" date

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it's used
• Right to delete personal information
• Right to opt-out of sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising these rights

This privacy policy is effective as of the date listed above and applies to all users of the Return It mobile application and services.